FAQ

FAQs

How long does shipping take?
Orders are processed within 2–3 business days (Monday to Friday). Once shipped, transit typically takes 4–9 business days, for a total delivery time of 6–12 business days, depending on your location.

Can I return or exchange my order?
Yes. We offer a 30-day return policy from the date of delivery. Items must be unused, in their original condition and packaging. Contact our support team to start a return or exchange.

How can I track my order?
As soon as your order ships, you'll receive a confirmation email with a tracking number and link so you can follow your package every step of the way.

Is it safe to pay on your website?
Absolutely. All payments are processed through secure, encrypted checkout (SSL) and trusted payment providers, so your personal and financial information stays protected.

How can I contact customer support?
Our team is available via email at support@huxleyboutique.com and typically responds within 24 hours on business days. We're happy to help with any questions about your order.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All prices are listed in GBP.

Do you ship outside the UK?
Currently, we ship exclusively within the United Kingdom. We're working on expanding to more destinations in the future — check back for updates.

Can I change or cancel my order after placing it?
We process orders quickly, so please contact us within a few hours of placing your order if you need to make a change or cancellation. Once an order has shipped, it can no longer be modified, but you're welcome to use our 30-day return policy instead.